1. Definitions

The following general Terms and Conditions apply to all users of the website www.balcanikproduct.ro and may be modified at any time by Balcanik Product without prior notice.

Within this document, the following terms shall have the meanings set out below:

User – any natural or legal person accessing the website.

Seller / Website Administrator / Operator – Balcanik Product, operating under the trade name BALCANIK PET FOOD PRODUCT SRL, with its registered office at Șos. Alexandriei 4, VAT No. 37745960, registered with the Trade Register under no. J2023000519343.

Website – the domain www.balcanikproduct.ro and its subdomains.

Intellectual Property Rights – all intangible rights such as know-how, copyright and related rights, database rights, design rights, model rights, patents, trademarks, and domain names.

2. General Provisions

By accessing and using the website www.balcanikproduct.ro, the User accepts these Terms and Conditions, as well as the forms of communication used by Balcanik Product, namely by e-mail or telephone.

The information published on the website is for informational purposes only and may be modified by Balcanik Product at any time without prior notice.

Balcanik Product makes every effort to ensure that the information published on the website is accurate, complete, and up to date; however, it does not guarantee the absence of errors, omissions, or inaccuracies.

3. Obligations of the Website Administrator

Balcanik Product shall use its professional and technical knowledge to ensure the proper functioning of the website and to provide users with relevant information.

The information presented on the website is indicative in nature and may be modified at any time by Balcanik Product without prior notice.

Descriptions, texts, images, and other materials published on the website may be incomplete; however, Balcanik Product makes reasonable efforts to present the content in a clear and useful manner for users.

4. Intellectual and Industrial Property Rights

The User understands and respects intellectual property rights and shall not disclose to any third party or make public any information received from Balcanik Product without its prior written consent.

All drawings, graphic elements, design, website name, graphic signs, logos, and symbols associated with the website are the property of Balcanik Product and may not be taken, copied, or used without the written consent of the owner.

All content elements of the website, including but not limited to texts, descriptions, static or dynamic images, graphic representations, multimedia elements, and other similar materials, are the exclusive property of Balcanik Product, which reserves all rights obtained directly or indirectly in this regard.

Users are not permitted to copy, distribute, publish, transfer to third parties, modify, alter, use, display, include in any context other than the original intended by Balcanik Product, remove copyright notices, or participate in the transfer, sale, or distribution of materials created through the reproduction or modification of website content without the express written consent of Balcanik Product.

5. Rights Over Website Content

The entire content of the website, including graphic elements, texts, technical sources of all present and future services and facilities, page sources, as well as any other material transmitted in any form to and from users, belongs to Balcanik Product unless another owner is expressly indicated.

The website content, regardless of the section in which it is located or its type, may be used exclusively for personal purposes. Any use of the content by third parties for purposes other than personal use may only be made with the prior express written consent of Balcanik Product.

Copying, reproducing, publishing, transmitting, distributing, or modifying, in whole or in part, the content of this website for purposes other than personal use is prohibited, with the following exceptions:

(i) reproduction on non-commercial websites, forums, or press articles of small excerpts from published articles, up to a maximum of 400 characters, is permitted, provided the source is mentioned and a link to the original content is included;

(ii) links to the website www.balcanikproduct.ro are permitted, provided the source of the information is mentioned.

Users undertake to respect all copyrights, related rights, and any other intellectual property rights that the Website Administrator and its partners own over or in connection with the website www.balcanikproduct.ro.

Balcanik Product reserves the right to take legal action against any person or entity violating the above provisions.

Requests regarding the use of website content for purposes other than personal use may be sent by e-mail to office@balcanikproduct.ro.

Any person transmitting or publishing information or materials to the website undertakes not to infringe in any way the copyrights that a third party may invoke in relation to such materials and information. Liability for such infringements rests solely with the person transmitting the information or materials.

Balcanik Product may conduct advertising campaigns and/or promotional activities in any section of the website at any time, without requiring users’ consent. The spaces and dimensions of such materials may be modified at any time without prior notice.

Balcanik Product assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the website by third parties.

6. Limitation of Liability of the Website Administrator

Balcanik Product assumes no obligation and provides no implicit or explicit guarantee regarding the content of the website or content provided by partners or users. However, Balcanik Product shall make all reasonable efforts to ensure the accuracy and professional manner in which information is provided on the website.

The Website Administrator provides no guarantees regarding the website content and, under no circumstances, may be held liable for any loss or damage resulting from the use of any part of the website or from the inability to use it, regardless of the cause, or from the misinterpretation of any information on the website.

The information provided through the website is supplied in good faith from sources considered reliable. If any published information falls under copyright legislation, users are requested to contact Balcanik Product at office@balcanikproduct.ro so that the necessary measures can be taken.

Users understand and accept that Balcanik Product does not guarantee:

• that the information contained on the website is fully complete;
• that the information entered by users is real, correct, and complete;
• that the information or services on the website will satisfy all user requirements;
• that the results obtained by users through the use of information or services available on the website will meet their expectations;
• that the services available through the website will operate continuously, uninterrupted, and error-free.

Balcanik Product assumes no responsibility for damages caused by temporary website malfunction, inability to access certain links, operational errors, unauthorized access, computer viruses, or other technical malfunctions.

Users understand and accept that Balcanik Product is not responsible for any inaccuracies, errors, or omissions in information provided on the website by users or third parties.

In cases of force majeure, Balcanik Product and/or its operators, directors, employees, branches, subsidiaries, and representatives shall be fully exempt from liability.

Users agree to protect and indemnify Balcanik Product and/or its representatives against any claims, demands, actions, losses, damages, costs, expenses, judgments, fines, or other liabilities resulting from users’ breach of these Terms and Conditions or improper use of the website.

Users expressly agree that the use of this website and the application of the information provided are at their own risk.

7. User Subscription to Newsletters and Alerts

Users of the website may receive newsletters and alerts via e-mail and may unsubscribe at any time by accessing the unsubscribe link included in the received message.

To ensure a higher level of security, users are advised not to disclose account access data to third parties, even if such persons claim to act on behalf of the website.

At the end of each usage session, users are also advised to close the browser window or use the “Sign out” / “Log off” option, if available.

8. Cookie Policy

A cookie is a text file containing small pieces of information sent to the browser and stored on the user’s computer, mobile phone, or other device when visiting a website. This file sends information back to the website whenever the user revisits it.

Cookies may be permanent, known as persistent cookies, which remain on the device until deleted, or temporary, known as session cookies, which are valid only until the browser is closed.

Cookies may be first-party cookies, set by the visited website, or third-party cookies, set by other websites.

How Balcanik Product Uses Cookies

We use cookies to improve website functionality, help users navigate more efficiently from one page to another, remember their preferences, and generally improve the user experience.

The cookies used on our website may belong to the following categories:

Strictly Necessary Cookies

These cookies are essential for navigating the website and using requested services, such as accessing secure areas of the website.

We use these cookies for user registration and authentication management. Without these cookies, certain website functionalities cannot be properly provided.

Performance Cookies

These cookies collect information about how users use the website, for example which pages are most frequently visited. These cookies do not collect information that directly identifies users. All information collected is aggregated and anonymous.

We use these cookies for:

• generating website usage statistics;
• measuring the impact of promotional campaigns.

Functionality Cookies

These cookies allow the website to remember choices made by users, such as username, language, or country, and provide enhanced and personalized features.

We use these cookies for:

• remembering user preferences;
• improving the overall website experience.

Advertising Cookies

These cookies are used to limit the number of times an advertisement is displayed and to measure the impact of advertising campaigns.

These cookies may be placed by third parties such as advertising companies or partner agencies.

Social Media Cookies

These cookies are used by social media networks such as Facebook, Instagram, YouTube, Pinterest, and others, and allow content from www.balcanikproduct.ro to be shared on those platforms. Balcanik Product does not control these cookies; for further information, users are advised to consult the policies of the respective platforms.

How Cookies Can Be Managed and Deleted

If users wish to restrict, block, or delete cookies, this can be done by modifying the settings of the browser used.

Using the website www.balcanikproduct.ro without rejecting cookies or similar technologies may constitute the user’s consent to the use of such technologies and the processing of related information in accordance with applicable legislation.

9. Processing of Personal Data

In order to ensure compliance with users’ right to personal data protection, Balcanik Product has implemented specific protective measures in accordance with Romanian legislation and Regulation (EU) 2016/679 (GDPR), applicable throughout the European Union.

Personal data means any information through which a person can be identified, directly or indirectly, such as name, identification number, location data, online identifier, or one or more factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.

Balcanik Product takes all necessary measures to ensure compliance with users’ right to personal data protection, and these Terms represent the information through which we explain why we collect personal data, how we protect it, and what rights users have regarding such collection.

9.1 General Considerations Regarding Personal Data

In accordance with Regulation (EU) 2016/679, Balcanik Product safely manages personal data provided by users and only for the specified purposes.

Personal data provided by users may be processed for the purpose of:

• providing services available through the website;
• communicating with users;
• sending information, alerts, and newsletters;
• generating statistics;
• marketing and advertising, where valid consent exists;
• improving services and preventing errors or security incidents.

Balcanik Product may perform operations such as collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, and, in certain cases, transmission to third parties, based on a contractual relationship and in compliance with security and confidentiality requirements.

Personal data may be voluntarily provided by users when creating an account, subscribing to newsletters, or using forms available on the website.

The user is solely responsible for the accuracy of the provided data.

9.2 Data Collected, Legal Grounds, and Purposes of Collection

Within the relationship between the website and the user, the following categories of data may be collected and processed:

Collected data: name, surname, e-mail address, telephone number, geographical location data, correspondence address, links to social media profiles.

Legal grounds for collection:

• the data subject’s consent;
• performance of a contract or steps taken at the request of the data subject;
• compliance with a legal obligation;
• the legitimate interest of the operator.

Purposes of collection:

• providing access to content;
• responding to questions and requests;
• sending communications, information, and benefits;
• improving services offered through the website.

Storage period: data are stored in secure databases until the user expressly requests deletion or for up to 10 years from the last activity on the website, after which they may be anonymized.

The following may also be collected:

Collected data: cookies, timestamps (date and time of access), browsing history on the website.

Purposes:

• traffic monitoring;
• website usage analysis;
• content ranking;
• identifying relevant content for users.

9.3 Data Storage Method

Personal data shall be retained only for the period necessary to fulfill the purposes for which they were collected or for the period required by law.

Balcanik Product implements appropriate technical and organizational measures to protect personal data, especially regarding categories of sensitive data or data that may significantly affect the rights of data subjects.

9.4 User Rights

Users benefit from the following rights:

• right of access to data;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to withdraw consent;
• right to lodge a complaint with the competent authority;
• right to request human intervention in the case of automated decisions.

To exercise these rights or for any request regarding personal data, users may contact Balcanik Product at:

E-mail: office@balcanikproduct.ro
Address: Șos. Alexandriei 4
Telephone: +40 (774) 426 346

10. Force Majeure

Neither party shall be liable for failure to perform its obligations if such failure is due to a force majeure event.

Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

11. Applicable Law

This document shall be governed by Romanian law.

Any disputes arising between Balcanik Product and users shall be settled amicably, and if this is not possible, disputes shall be resolved by the competent Romanian courts.